Volvo Roadside Assistance

There When You Need Us

The Volvo Roadside Assistance program is valid for the length of the manufacturer warranty (New Car and Extensions) and is also provided under the Service-Activated Roadside Assistance Program. Please note that some assistance is subject to specific monetary allowances and all decisions about the provision of benefits are at the discretion of the Volvo Service Provider. The following program explanation is not inclusive of all potential eventualities and you are welcome to contact our Customer Care Team should you require more details or have any further questions. The contact number is 1300 787 802 and the office hours are Monday to Friday, 8:30am to 5:00pm (EST).

Additional Benefits

There are additional program benefits that apply when the vehicle is over 100km away from home and is disabled for more than 24 hours.

• Accommodation for up to 3 nights in conjunction with the car rental for a period of 3 days will be provided; or
• Car rental for a period of up to 5 days; or
• Alternative vehicle ground transportation to the driver and passengers should car rental be unavailable
• Relocation of a repaired vehicle from a Volvo dealer in circumstances where your vehicle can be transported to your home address within Australia once it has been repaired

Care Centre Service Notification

Regarding Service Providers, Local Authorities and Emergency Services

• In order to provide you with the published emergency services, the vehicle’s SIM card needs to be in an area of network coverage. If there is no signal to the SIM, SOS dialling is not available.
• In order to provide you with the Care Centre Services, we collaborate with different service providers (including Network Providers), law enforcement authorities and the emergency services. We may change our service providers from time to time.
• We shall not be responsible for the acts or omissions of third party service providers or for the acts or omissions of law enforcement authorities or the emergency services.
• Except where you enter into an agreement directly with a third party service provider, you will have no legal relationship with our service providers. You will not be a third party beneficiary of any agreement between us and the service providers.
• In addition to the charges for your Digital Services Package, you may be charged state and local 000 or other emergency service fees in association with the emergency services attending an incident.